Overview

Company spent a lot off resources to manage and maintain Lump Sum customers. The product had to implement a new Lump Sum service delivery model that is heavily reliant on self-service & an e-commerce portal.

Solution

• Conducted detailed requirements analysis, competitors analysis, stakeholders interviews, user scenarios prepared.
• Was prepared and verified design concept based on gained knowledge.
• Developed detailed prototypes, graphical design and style guide for full scope.
• Prepared front-end and back-end, QA and was produced fully functioning system as result.

Benefit

• Provided intuitive, user friendly, hassle free portal experience for Lump Sum service delivery model.
• Developed a competitive product that differentiates the company in the marketplace.
• Company`s resources required to manage and maintain Lump Sum customers through a self-service technology based solution was reduced.
• Company have powerful tool that increases visibility and tracking of referrals and in turn reduces referral fee leakage.