Overview

A global airline challenged Luxoft with providing them with a real-time system for monitoring capacity in its club lounges at airports nationwide. Through the system, the airline wanted to optimize customer experience in the lounges, reduce overcrowding and offer amenities to non-member customers when capacity allows.

Solution

Decision support tool publishing data into a dashboard in order to compare occupancy to capacity in real-time on both mobile and desktop layouts.
Underlying platform unlocks the ability to unlock new revenue generating opportunities as well as improve customer experience.

Benefit

Fast to market: Developed and deployed solution in 6 weeks
Demonstrated 90 percent accuracy in determining capacity of club lounges at any given time.
Exploring future scenarios for the airline that leverage historical analysis, demand forecasting via machine learning, responsive pricing modules.

Full case study (201 kB)

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